Frequently Asked Questions
How can I make a booking? What’s the cancellation policy? What payment methods do you accept? What is the refund policy? And more.
Bookings can be made through our authorized Online Travel Agencies (OTAs) such as Airbnb.com, Booking.com, and VRBO.com. Visit these platforms, search for your desired property, select your dates, and follow the instructions to complete your booking. For more information about availability and property details, reach us directly.
Guests can cancel their reservation without charge up to 7 days before arrival. Cancellations within 7 days of arrival will incur the first night’s reservation charge.
Refunds, if applicable, will be processed within 3-5 business days via the same method of payment used at the time of booking.
Yes, there is a mandatory cleaning fee of $300. Some properties may also require a damage deposit equivalent to one night’s stay. Unauthorized late check-outs will incur a $300 fee. Violations of noise restrictions after 10:00 pm may result in a $500 fine.
We accept credit cards, bank transfers, and checks. The specific payment method options will be shown on the booking page at the time of booking.
Check-in is at 4:00 pm, and check-out is at 12:00 pm. Unauthorized late check-outs will incur a $300 charge if they prevent the cleaning crew from accessing the property.
Check-in instructions, including access codes and other relevant information, will be emailed 3 days before your arrival.
Contact our 24-hour maintenance hotline. The number is provided in the property instructions received at check-in or in the property informational booklet.
Most properties offer free on-site parking. The number of parking spaces varies by property. Please check the specific property listing for details.
Yes, all our properties are equipped with high-speed Wi-Fi. The Wi-Fi details will be provided in the check-in instructions.
Yes, all properties are equipped with fresh bed linens and towels. Basic toiletries such as soap, shampoo, and toilet paper are also provided.
We do not allow property viewings before booking to ensure the privacy and comfort of current guests. Detailed descriptions, photos, and guest reviews are available on our website and booking platforms.
Our pet policy varies by property. Some rentals are pet-friendly, while others are not. Please check the specific property listing for details.
Yes, the following restrictions apply:
- No Parties: Parties or large gatherings are not allowed.
- No Smoking: Smoking inside properties is strictly prohibited. Violations will result in a $500 cleaning fee.
- Respect the Property: Guests must treat the property with care and respect.
- Quiet Hours: Noise must be kept at a reasonable level, especially after 10:00 pm. Violations may result in a $500 fine.
We offer comprehensive property management services, including marketing and advertising, tenant screening and leasing, maintenance and repairs, cleaning services, financial management, guest services, and legal compliance and support.
Yes, we manage both short-term and long-term rentals, providing tailored services to meet the specific needs of each property and owner.
We conduct regular property inspections, perform preventive maintenance, and coordinate repairs with licensed and insured contractors. We also offer 24/7 emergency maintenance services.
We provide 24/7 guest support, customized guest guides, and local recommendations to enhance the guest experience from booking to departure.
We ensure adherence to local, state, and federal laws, assist with legal matters such as evictions and lease disputes, and provide regular updates on legislative changes affecting property management.
If you are interested in our property management services, please contact us at contact@thesunshineguide.com to discuss how we can tailor our offerings to meet your specific needs.
Great service. Exceptional rentals. Professional support.
At Sunshine Guide Group LLC, we are dedicated to providing exceptional property management services that exceed expectations. Trust us to manage your property with the utmost professionalism and expertise it deserves.